Shipping & Returns
Shipping Policy
Where do we ship?
We ship to all countries in the European Union, the United States, Canada, the United Kingdom, Australia, and most other countries worldwide. You can see if we ship to your country by checking the dropdown menu at checkout.
Order processing & tracking
Orders are processed within 1–3 business days. Once shipped, you will receive a confirmation email with a tracking link. After your order arrives in the destination country, it may be handed over to the local postal service. Please use your tracking number to get the most recent updates.
Taxes, duties & fees
- EU & Norway: All taxes, duties, and import fees are included in the price.
- Outside EU: Shipping is Delivered At Place (DAP) – the customer is responsible for any import duties, taxes, or other fees that may be charged.
Returns, Exchanges & Warranties
Because Feminy products are body-safe medical-grade silicone devices intended for internal use, we have specific policies to ensure hygiene and safety.
Right of withdrawal (14-day cooling-off period)
You have the right to withdraw from your purchase within 14 days of delivery, provided the product is unopened, unused, and in its original hygiene-sealed packaging. For health and hygiene reasons, opened or used menstrual discs cannot be returned (unless defective).
How to file a warranty claim
To submit a warranty claim, please email support@feminy.com with:
- Proof of purchase (order number or receipt)
- A clear photo showing the defect
- Your shipping address
If approved, we will send you a replacement product at no cost (including shipping). Replacement is the sole remedy under this warranty – we do not offer refunds on used products.
Exclusions (what is not covered)
- Discoloration from normal use (staining is normal and does not affect function)
- Damage from improper care (e.g., using silicone-based lubes, boiling without supervision)
- Loss, theft, or damage caused by accidents or misuse
- Products purchased from unauthorized resellers (e.g., third-party sellers on marketplaces)
- Products purchased at retail locations – please contact the retailer directly for returns/exchanges
How to start a return (unopened products only)
- Email support@feminy.com with your order number and the item(s) you wish to return.
- We will provide a return authorization and shipping instructions.
- Pack the unopened product securely in its original packaging.
- Ship it back using a trackable method. Return shipping costs are the customer’s responsibility unless the product is defective.
Refunds
Once we receive and inspect your unopened return, we will process your refund within 5–7 business days. Refunds go to the original payment method. We refund the product price and standard outbound shipping cost (if applicable). Upgraded shipping fees are non-refundable.
Lost packages & shipping issues
If your package is lost in transit, we will refund or reship at no additional cost. If the address provided is incorrect or the package is not collected from a pickup point, any original shipping cost and reshipment cost may be deducted from the refund or charged separately.
Contact Us
For any shipping, return, or warranty questions, please reach out to our support team at support@feminy.com or use the chat box on our website. We’re here to help!